Faqs


How much will my custom-made jewellery cost me?

Unlike other online jewellery stores, each piece of jewellery is a brand new production. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.

The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price.

Is custom jewellery expensive?

We believe the experience of getting something made just for you should be accessible to everyone. While our jewellery is all custom designed and crafted to exceptionally high standards, we're able to keep our costs much lower than traditional jewellers who do custom work - not by cutting corners or settling for lower quality, but by finding better ways to do things. If you're purchasing a piece of jewellery that you want to last a lifetime (like an engagement ring or wedding band, for instance), then we offer the opportunity to have something made just for you for roughly the cost of something that's been mass-produced.

However, custom designing and making every piece one-of-a-kind at such high quality means we can’t offer jewellery at the prices of fast fashion brands.

How do you design jewellery?

We have a team of jewellery designers and 3D artists, as well as a team of design consultants. When you start a consultation with us, you’ll be paired up with one of our design consultants who will help you flesh out the details of your design, as well as weigh various options.

Once your design consultant has the information they need, they’ll work with our team of artists to produce sketches and renderings of your piece based on the information you’ve given us. You’ll have a chance to review the design and offer feedback - and we’ll keep designing until you’re happy.

What’s your refund and cancellation policy?

We will go to great lengths to ensure that the piece you receive is exactly what you want, and we won’t begin production until we get your approval of all the design details.

Because each of our pieces is custom made, items cannot be returned for a refund, and projects cannot be cancelled once production has started. If you are unhappy with any aspect of your item upon receiving it, reach out and our team will work with you to resolve the issue to the best of our abilities.

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